Refund Policy and Event Access Terms & Conditions
English Folk Expo (EFEx) produce a number of events and festivals including Manchester Folk Festival, Rochdale Folk Festival, year-round concert programme, live stream events and more. We use a number of outlets to sell tickets. Our main ticket seller is TicketySwift, a platform designed and run specifically to sell tickets for folk music events to folk music fans. We also sell tickets through our partner venues and other ticketing platforms. For any ticket refund queries please check with your point of purchase first. Our own ticket refund policy is listed below.
If an event listed on one of our websites is cancelled in its entirety due to any unforeseen circumstances, English Folk Expo retain the right to reschedule the event or issue a refund. In the case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). Unfortunately, we cannot provide refunds on shipping fees, processing fees, handling fees, and such other charges
If the event is rescheduled, you will be entitled to attend the rescheduled event using your original ticket. If you are unable to attend the event on the rescheduled date, please contact your point of purchase to request a refund. Whilst English Folk Expo will use its reasonable endeavours to notify customers of any rescheduled event dates and times (for example by posting the re-scheduled date and time on its website and social media channels), it is the responsibility of the ticket purchaser to check the date and time of the event. All advertised times are approximate and may be subject to change.
English Folk Expo may make changes to an event. Provided that the change is not material (i.e it is a change to the performance time or supporting act), no refund will be available. If there is a material change to an event and you wish to obtain a refund, please contact your point of purchase.
English Folk Expo shall be liable for any damages, loss or disappointment arising from any cancellation, rescheduling or material change to an event. English Folk Expo’s liability is limited to the face value of the ticket.